In the lottery of our business scenario, not all tickets are equal. .......it is up to you to increase your odds!
Our training programmes provide the following benefits to our clients:
- Being customer-focused by understanding and giving value to customers' needs and behaviour;
- Enhancing customer service, thus maintaining long-term customer relationship;
- Sustaining customer retention and attracting new customers by way of referral business;
- Changing and maintaining the credit function into a profit centre rather than a cost centre;
- Improving the relationship between the credit department and the other functions, including Sales;
- Simplifying marketing and sales processes by helping sales staff close profitable deals;
- Minimising credit risk due to better customer knowledge;
- Being more efficient in taking credit decisions which will be supported by the sales team;
- Increasing 'profitable' sales, with positive effect on cash flow of the business;
- Turning credit risks into credit rewards.