Our credit management training programmes provide the following benefits to the trainees:
- Being customer-focused by understanding and giving value to customers’ needs and behaviour when credit is granted;
- Enhancing customer service through credit, thus building loyalty and long-term customer relationship;
- Sustaining customer retention and attracting new customers by way of referral business;
- Changing and maintaining the credit function into a profit centre rather than a cost centre;
- Improving the internal relationship between the credit department and other business functions, especially the sales team;
- Simplifying marketing and sales processes by helping sales staff close more profitable business deals and sales;
- Minimising credit risk due to better customer and market knowledge;
- Being more efficient in taking credit decisions which will be supported by the sales team;
- Increasing ‘profitable’ revenues, which would have a positive effect on the cash flow and long-term profitability of the business;
- Turning credit risk into credit rewards;
- Managing the credit department effectively and efficiently.
For further details, kindly contact us