Managing the trade credit department

Learning Objectives:

  • To understand the role of the credit department;
  • To identify and assess the main functions of the credit department;
  • To establish the organisational structure of a credit department;
  • To analyse the best positioning of the credit department within the business organisation – reporting directly to the Managing Director | Sales Director | CFO
  • To determine how to create synergy with the Sales Departments and other business functions;
  • To establish a set of CSF for the proper management and control of the credit department;
  • To design and develop various reports in order to measure the performance of the credit department;
  • To understand why prompt payment is critical to the objectives of the credit department and to develop effective collection methods and techniques accompanied with processes and procedures;
  • How to manage the people employed in the credit department, including staff motivation and team building.

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